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Should You Start a Loyalty Program?
Customer loyalty programs can be a smart business decision to help you earn more repeat business. And they’re not uncommon – a study by Colloquy found that the average family in the U.S. is a member...
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3 Gamification Ideas That Boost Customer Engagement
Gamification (noun): the application of typical elements of game playing (e.g., point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing...
View ArticleWhat Are the Advantages of a Virtual Law Firm?
Lawyers work notoriously long hours at the office. Many attorneys report that they spend more than 60 hours working each week – the equivalent of holding both a full and part time job. But solo and...
View ArticleVirtual Receptionist – Fast and Easy Outsourcing for Your Incoming Calls
Outsourcing has become a necessity for most small and medium-sized businesses. Whether you just need more time in your day or you’re sick of answering the phone, a virtual receptionist can help. The...
View ArticleTop Virtual Receptionist Features: Appointment Booking
How much time do you spend managing your schedule, checking your calendar, and booking appointments? Conversational offers some of the best virtual receptionist features, including appointment booking...
View ArticleHow to Make Potential Customers Warm Up to Your Company
If you want to make potential customers warm up to your company, you’ve got to give them a good reason. Customers have so many options to choose from when it comes to purchasing a product or service –...
View ArticleTop Virtual Receptionist Features: Placing Outbound Calls
Save time and money when you let our team of experienced virtual receptionists handle your outbound calls in a personalized way. It’s one of the top virtual receptionist features. Top Virtual...
View ArticleHow Much Does a Legal Receptionist Cost?
Your law office receives phone calls every day. Who’s fielding those calls? As a busy attorney, it’s probably not you. You’ll need a legal receptionist to answer the phone for you, take messages,...
View Article20 Things Business Owners Can Be Thankful For This Thanksgiving
There are tons of things you can be thankful for in your personal life, and you don’t need any help coming up with that list. But what are you thankful for as a business owner? Sometimes the stress of...
View Article3 Things to Consider Before Hiring a New Employee
If your business is doing well, you’ll eventually find yourself needing additional help. Hiring your first employee seems like the natural next step, but it’s a monumental step for a small business...
View ArticleWhat is the Reinforcement Stage of Customer Care?
In this blog post, we’ll define the reinforcement stage of customer care and talk about some of the goals you’ll want to set to accomplish during this stage in order to earn more lifelong and loyal...
View Article5 Things You Must Do To Keep Customers Loyal
Customer loyalty is everything. It’s what causes a customer to come back to keep buying from you. It’s the key ingredient to why you will succeed over your competition. Without customer loyalty, a...
View ArticleHow Much Are Loyal Customers Worth to Your Business?
Working on building your loyal customer base is one of the most profitable strategies you can put into effect at your business. Customer acquisition is always essential, as you can’t grow without...
View ArticleRealistic New Year’s Resolutions for Entrepreneurs
As we get closer and closer to the New Year, resolutions and new goals may begin entering your mind. It’s a wonderful time to make a fresh start and pinpoint some goals you’d like to work toward...
View ArticleHow Can a Nail Salon Use a Call Answering Service?
Is your nail salon struggling to keep up with the busy phones and appointment scheduling? When you can’t really afford to bring on more staff members or you don’t really have the room for them to...
View ArticleStatistics Show Repeat Customers Spend More and More Often
Repeat customers are always more profitable than new customers. Why? A variety of studies show that repeat customers spend more money and more often. About 40% of an eCommerce store’s revenue comes...
View ArticleHow Virtual Receptionists Help with Order Processing During the Holidays?
The holidays can be stressful and overwhelming for everyone, especially business owners. Demands are high, and everyone wants to spend time with their families. However, you never want to miss out on...
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